Melbet terms of service Bangladesh

These Melbet terms of service Bangladesh set out the legally binding rules for using our website, mobile site, and app, including betting and online casino services in BDT. By accessing or using the platform, you agree to follow these terms, our privacy practices, and the safety controls available to you. If you do not accept any part, you must stop using the services and request account closure through support. For help with access and account tools, you can use Login and, if you need assistance, reach us via Contact. Gambling involves financial risk and should be treated as entertainment, not income.

1. Acceptance of Terms

By visiting, registering, depositing, placing bets, or otherwise using our services, you confirm that you have read, understood, and accepted this user agreement as a contract between you and us. These terms apply to all features, including the website, mobile experience, and any official app distribution channels. We may update or replace these terms at any time to reflect operational, security, or legal requirements. Changes take effect when posted on the platform. If you keep using the services after changes are posted, that continued use counts as your acceptance of the updated terms.

2. Eligibility Rules

You may use the services only if you meet all eligibility requirements. You must be at least 18 years old, and underage gambling is strictly prohibited. We may request age and identity proof at any time, including before allowing deposits or withdrawals. You must have full legal capacity to enter into this agreement and to use payment methods in your own name. Our services are offered for users located in Bangladesh, and you are responsible for ensuring your use complies with applicable local laws and regulations. You may not register or use the site while an active self-exclusion or cooling-off restriction is in place.

1. Age requirement: strictly 18+; we can request proof at any time.
2. Legal capacity: you must be able to form a binding contract.
3. Location and compliance: you confirm your use is lawful where you are.
4. Self-exclusion: registration is blocked during active restrictions.

3. Registration and Security

When you create an account, you agree to provide complete and accurate information and to keep it updated. This includes your real name, date of birth, and a valid mobile number linked to your own bKash or Nagad wallet where applicable. You must maintain the confidentiality of your login details, including phone number, password, and any PIN or verification codes. You are solely responsible for all activity on your account, including deposits, withdrawals, bets, and bonus use, whether or not you authorized the activity. If you suspect misuse, you must notify support immediately and stop using the account until the issue is resolved.

3.1 One Account Policy

You may hold only one account. Multi-accounting is prohibited, including creating or controlling multiple accounts through different phone numbers, devices, IP addresses, identities, or payment instruments. If we detect multiple accounts that we reasonably believe are connected, we may close all related accounts, void bonuses, cancel bets where permitted, and forfeit balances where the activity indicates abuse, fraud, or bonus exploitation. We also reserve the right to apply account restrictions while we investigate. You must not allow any other person to use your account, and you must not use another person account or payment method.

3.2 KYC Verification

To protect player safety, prevent fraud, and meet AML obligations, we may require KYC verification before allowing certain actions, including withdrawals. KYC may include a government-issued photo ID such as a Bangladesh NID card or passport, proof of address, and proof of ownership of the payment method used for deposits or withdrawals. We may also request selfies, liveness checks, or additional documents if there are discrepancies or risk indicators. You agree that we may suspend withdrawals or restrict account functions until verification is completed, and that you will provide documents that are clear, valid, and consistent with your registration details.

4. Deposits and Withdrawals

All deposits and withdrawals must be made using payment methods permitted on the platform and, where possible, in the same name as your account registration details. We may reject deposits or withdrawals that appear to be third-party transactions, are inconsistent with your account profile, or present AML risk. We do not accept cash deposits. You are responsible for ensuring that your payment account is active, accessible, and able to receive transfers. If a payment provider applies its own fees, exchange rates, or network charges, those costs are outside our control. We may apply internal risk checks before approving transactions.

4.1 Supported Payment Methods

We support Bangladesh-friendly payment options so you can fund your account in BDT or, where offered, in USDT equivalent. Available methods include bKash and Nagad for mobile financial services, Rocket for mobile banking transfers, and USDT/Tether via supported blockchain networks. Availability may vary based on technical maintenance, compliance checks, or payment provider uptime. You must use only payment methods that you own and control. We may request proof of payment ownership at any time, including screenshots, wallet details, transaction references, or other evidence needed to confirm the source of funds and to reduce fraud and chargeback risk.

4.2 Deposit Terms

The minimum deposit is ৳ 100 or the USDT equivalent shown at checkout. Deposits are generally credited quickly after the payment is successfully authorized, but delays can occur due to provider outages, network congestion, incorrect references, or compliance checks. You must not attempt to deposit from a third-party wallet or phone number, and you must not use funds that are unlawfully obtained. We do not charge deposit fees, but your payment provider may apply its own charges. If you submit a deposit with incorrect details, you may be required to provide proof of payment so we can trace and reconcile the transaction.

4.3 Withdrawal Terms

For verified accounts, withdrawals are typically processed within 5 to 15 minutes after approval, but timing can vary based on payment method, network conditions, and risk checks. We aim to send withdrawals using the same payment method used for deposits where possible, as part of fraud prevention and AML controls. We may request KYC before processing any withdrawal, even if it was not required earlier. We may delay, suspend, or refuse withdrawals that appear suspicious, involve third-party payment details, or indicate chargeback, fraud, or bonus abuse. Minimum and maximum withdrawal limits may apply as shown in your cashier.

5. Bonuses and Promotions

Any bonus, free bet, or promotion is subject to bonus terms communicated in the relevant offer. You must meet wagering requirements before bonus funds or bonus-related winnings can be withdrawn. Wagering multipliers vary by promotion and may be stated as 10x, 20x, or 30x, and the required wagering must be completed within the stated time limit. If a bonus expires, any unused bonus funds and winnings linked to that bonus may be forfeited. Only one bonus is allowed per person, household, IP address, and device, unless we explicitly state otherwise. We may modify or cancel promotions at any time.

5.1 Bonus Use Restrictions

Not all games contribute equally to wagering requirements, and some games or bet types may be excluded from contribution. The contribution rules, maximum bet limits during an active bonus, and any restricted play patterns are set out in the specific promotion terms. You agree not to engage in hedging, matched betting, coordinated play, or any strategy we reasonably consider to be bonus exploitation. If we detect abuse, we may void bonuses, remove bonus-linked winnings, cancel bets where permitted, and close accounts. If you want to review available offers and their conditions, see Bonuses for the current promotional listings.

6. Responsible Gambling Controls

We provide responsible gambling tools to help you stay in control. Gambling is entertainment and carries a risk of financial loss. You can request deposit limits (daily, weekly, or monthly) through support, and we may apply additional safeguards if we detect harmful patterns. We offer cooling-off periods of 24 hours, 7 days, or 30 days, and self-exclusion can be requested as temporary or permanent through our Telegram support channel. Reality checks may be available to remind you of session duration. We recommend parental control software and device-level restrictions to help prevent minors from accessing gambling services.

7. Prohibited Activities

You must not use the platform for unlawful, abusive, or harmful activity. Any violation may result in immediate termination of access, voiding of bonuses, forfeiture of balances where permitted by law, and reporting to relevant authorities when required. Prohibited behavior includes fraud, identity theft, chargebacks, misrepresentation, and using stolen credentials. It also includes money laundering attempts, structuring transactions to avoid checks, or using the platform as a payment processor. Collusion, manipulating outcomes, using bots or scripts, exploiting technical errors, attempting unauthorized access, and harassing staff or other users are strictly forbidden.

8. Intellectual Property Rights

All content and materials on the platform, including text, graphics, interfaces, software, and trademarks, are owned by us or used under license. You receive a limited, personal, non-exclusive, non-transferable right to access and use the services for lawful personal entertainment, subject to these terms. You must not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from the platform or any part of it without our prior written consent. Third-party game providers, including JILI, PG Soft, Pragmatic Play, Spribe, and Evolution Gaming, retain all rights to their respective games and technology.

9. Limitation of Liability

The services are provided on an as is and as available basis. We do not guarantee uninterrupted access, error-free operation, or that the platform will always be free from delays, maintenance, or technical faults. To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption. You accept full responsibility for your gambling decisions and losses. Our aggregate liability to you for any claim is capped at the total amount of your deposits made in the 90 days immediately preceding the event giving rise to the claim.

10. Termination and Inactivity

You may request account closure by contacting support. Before closing an account, we may require you to complete KYC and to withdraw any remaining balance using an approved method. We may terminate, suspend, or restrict your account if you breach these terms, fail KYC checks, attempt fraud, or if we must do so for security, AML, or legal reasons. We may also close or restrict accounts that are inactive for 12 months or longer, subject to applicable rules and operational requirements. Any remaining balance will be handled according to verification status and lawful processing requirements.

11. Governing Law and Disputes

If you have a complaint, you agree to contact support first and provide all relevant details so we can attempt an informal resolution. If the issue is not resolved, the parties will attempt mediation in good faith. If mediation does not resolve the dispute, you agree that any claim will be finally settled by binding arbitration conducted in English, on an individual basis only. Class actions and representative proceedings are not permitted. You must bring any claim within a reasonable time after the issue arises and must cooperate with information requests needed to investigate the matter, including transaction references and account verification details.

12. Changes to These Terms

We may change these terms at any time. Unless stated otherwise, updates take effect immediately upon posting on the platform. If we consider a change material, we may provide notice through the platform interface or by email when available, but you are responsible for checking this page periodically. Your continued access or use after changes are posted confirms your acceptance of the revised terms. If you do not agree to the updated terms, you must stop using the services and request account closure. For privacy-related updates, you can also review Privacy Policy for how we handle personal data.

13. Contact and Support

Our support team is available 24/7 and can assist in Bengali and English. We aim to respond within 24 hours, although complex cases involving KYC, AML checks, payment investigations, or technical reviews may take longer. When contacting support, provide your registered phone number, relevant transaction IDs, screenshots if applicable, and a clear description of the issue to speed up resolution. For responsible gambling requests such as deposit limits, cooling-off, or self-exclusion, please clearly state the restriction you want and the duration. For the fastest route to assistance, use Contact from the platform menu.